Newcomer Claims Top Spot In RESCUECOM Computer Reliability Report 2014 by Wide Margin

The results are in for RESCUECOM’s 2014 Computer Reliability Report: Amazon comes out of nowhere to claim the top spot with a score that beats its nearest competitor by an order of magnitude!

The 2014 computer reliability report indicates a dramatic shift in the status quo when it comes to technology reliability,” says RESCUECOM CEO David Milman. “Amazon has come seemingly out of nowhere to claim the top spot in computer reliability with their line of Kindle Fire tablets. However, Amazon’s success does not come as the result of anyone’s sudden failure. The reliability scores for other manufacturers are consistent with previous RESCUECOM Computer Reliability reports, with only Lenovo experiencing a substantial drop in its score from the last quarter.”

The computer reliability report scores for 2014 are:
1. AMAZON (7590)
2. SAMSUNG (768)
3. APPLE (296)
4. IBM/LENOVO (151)
5. ASUS (96)
6. TOSHIBA (59)
7. HP (41)
8. DELL (39)
9. ACER (9)

RESCUECOM explains that Amazon’s extremely high reliability score is potentially explainable by the company’s new “Mayday” feature. Amazon’s Mayday service builds live tech support service into their Kindle Fire tablets. This feature increases the reliability score for the manufacturer, as it significantly reduces the customers’ need to seek third-party tech support.

However, Mayday only provides access to Level-1 tech support. For more severe technology issues, users can access RESCUECOM Certified Level-3 technicians instantly through RESCUECOM’s iProtector software.

Apple and Samsung retain strong reliability scores to round out the top three spots. Apple and Samsung have remained in the top three for the fourth straight quarter, demonstrating a high level of consistency in their reliability.

RESCUECOM determines the manufacturer’s reliability by comparing their market share of shipped computers and tablets in a given time period to the percentage of computer repair and tablet repair calls RESCUECOM’s Level-3 Certified Technicians handle for that same manufacturer.

RESCUECOM used the following data to calculate reliability scores for the 2014 Computer Reliability Report:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit:
http://www.rescuecom.com

or call 1-800-RESCUE-PC

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